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  • Our design process starts with an initial consultation where we discuss your design needs, preferences, and ideas. From there, we provide you with a design proof that includes your custom artwork, and we work with you until you are fully satisfied with the final product.

  • You can provide your artwork in a variety of formats, including AI, EPS, PDF, or CDR for best printing results

  • The preferred file format for your artwork is vector graphics (AI or EPS). This format provides the best printing results and allows for the most flexibility during the design process.

  • To ensure that your designs are properly formatted for printing, please include a bleed of at least 0.125 inches and keep important text and images at least 0.25 inches away from the edge of the design.

  • Yes, we have design templates available for all of our packaging products. These templates provide guidelines for the appropriate placement of your artwork, logos, and other design elements.

  • The minimum resolution required for your artwork is 300 dpi (dots per inch). This resolution ensures that your artwork will print clearly and accurately.

  • Yes, you can include multiple colors in your design. We offer a wide range of color options and can match colors to Pantone codes if desired. Always produce your artwork in CMYK or Pantone colours to ensure that the final printed colours are accurate.

  • Yes, you can include special effects and textured designs in your artwork. However, please keep in mind that some effects and textures may not be suitable for printing and may affect the quality of your final product.

  • The turnaround time for design and printing can vary depending on the complexity of your design, the size of your order, and other factors. During your initial consultation, we will provide you with an estimated timeline for your project.

  • To approve your final design proof, you will need to sign and return a design approval form, indicating that you are satisfied with the final design.

  • To make changes to your approved design proof, you will need to contact our customer service team and provide the updated information. Depending on the stage of the design process, we may be able to make changes to your proof.

  • You retain the rights to your artwork. However, by providing your artwork to us for use on your packaging, you grant us a non-exclusive, transferable license to use the artwork for the purpose of producing your packaging.

  • To ensure that your designs are properly formatted, please convert all text to outlines or include a list of the fonts used in your design.

  • Our standard production lead time for custom packaging orders is approximately 2-3 weeks from artwork approval. Rush orders can be accommodated for an additional fee.
  • Yes, we can accommodate rush orders for custom packaging with an additional fee. Please contact us to discuss your specific requirements.
  • The minimum order quantity for custom packaging depends on the type of packaging and the specific requirements of your order. Please contact us for more information.
  • You can place an order for custom packaging by contacting us through our website, email, or phone. Our sales team will assist you in placing your order and provide all the necessary information.
  • We accept payment by credit card, bank transfer, UPI, Net Banking and other payment gateways.
  • Yes, we can provide samples of custom packaging before placing an order. Please contact us to request samples and discuss your specific requirements.
  • We accept returns for custom packaging if the products are damaged during shipping or if there is a quality issue with the product. Please contact us within 3 business days of receiving your order to initiate a return.
  • We have strict quality control procedures in place to ensure that all custom packaging products meet our high standards. All products are inspected before shipping to ensure that they meet your specifications.
  • After placing an order for custom packaging, you will be asked to provide artwork for your packaging. Our design team will review your artwork and provide feedback or make revisions as necessary. Once the artwork is approved, it will be sent to production.
  • Yes, we can accommodate special requests for custom packaging materials and printing methods. Please contact us to discuss your specific requirements.
  • We handle shipping for custom packaging orders through our preferred carriers or the carrier of your choice. All orders are carefully packaged to ensure that they arrive at their destination in good condition.
  • Yes, we can provide international shipping for custom packaging orders. Please contact us to discuss your specific shipping requirements.
  • The estimated shipping times for custom packaging orders depend on the destination and shipping method. Our sales team will provide you with a shipping estimate at the time of your order.
  • Yes, you can track the shipment of your custom packaging order through the carrier's website using the tracking number provided by us.
  • The recipient is responsible for paying any customs duties and taxes for international shipping of custom packaging orders. Please check with your local authorities for more information on customs duties and taxes in your country.
  • To create an account on our website, click on the "Sign Up" button on the homepage and fill out the required information.
  • To create an account, you will need to provide your name, email address, and create a password.
  • To log into your account, click on the "Login" button on the homepage and enter your email address and password.
  • If you forget your password, click on the "Forgot Password" link on the login page and follow the instructions to reset your password.
  • To update your account information, log into your account and navigate to the "My Account" page. From there, you can edit your personal information, change your password, and manage your orders.
  • To change your email address or password, log into your account, navigate to the "My Account" page, and select "Edit" under the appropriate section.
  • To view your order history, log into your account and navigate to the "My Account" page. From there, you can view a list of all your previous orders.
  • To track the status of your order, log into your account and navigate to the "My Orders" page. From there, you can view the status of your current and past orders.
  • To cancel or modify an order, please contact our customer service team as soon as possible. Depending on the status of your order, we may be able to cancel or modify it for you.
  • To return or exchange an item, please refer to our return policy for instructions. If you have any questions, please contact our customer service team.
  • To contact customer service for assistance, you can send an email to contact@packit.one. Our customer service team is available 10 am to 6 pm, Monday to Saturday.
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